Lake Council Community Co-designed Website.

Filed under Council, Lake Macquarie LGA, News, Technology - IT - AI ~ by Press on  25 Dec 2019

Lake Macquarie City Council has launched a new-look website co-designed with the community to improve online experience for ratepayers. has been redesigned putting popular Council services in the spotlight, making it easier for customers to find what they’re looking for and do business with Council.

Director Organisational Services Laura Kendall said the new website is a significant step in improving online service.

In August this year, we launched, a beta site where customers could explore our new online services and provide live feedback on the changes as the site was built around them,” Ms. Kendall said.

Since our beta launch, we have received more than 120 messages from users, including suggestions for further improvements and positive feedback on our new approach to online customer service.

More than 100 Council services have been converted from traditional pdf forms to easy-to-use interactive forms as part of this upgrade – a change that will make interacting with Council more convenient for our customers – and more exciting improvements are in the pipeline.”

Other revisions to the website include:

  • demystifying the Development Application process to make it clearer for all types of developers, from individuals to professionals;
  • enhancing Council’s popular Flood Report Tool, allowing customers to access greater insights on how flooding may affect their property;
  • a new tool that will make it easier to mobile food businesses, like food trucks, to set up and do business in Lake Macquarie;
  • easier access to Council meeting agendas and minutes;
  • greater visibility of current Shape Lake Mac projects, giving customers more opportunity to participate in decision-making;
  • the ability to view and book a wider range of Council venues online;
  • an interactive map that gives customers an overview of facilities, events and projects happening near them;
  • the ability to access popular Council services like rates payments, waste, and development application and lodgement within a click of the homepage; and
  • improved search functionality so customers can quickly find what they’re looking for.

Feedback on the site remains open to receive customer feedback. Follow prompts at the bottom of webpages.

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